Digital strategy & planning
Where to invest, in what order, and how you'll know it worked.
- Strategic roadmap design
- Success metrics
- Industry and market research
ServicesStrategy & advisory
Digital Consulting
Decide what to change, and in what order.
Independent advice on strategy, data, customer experience and technology. We help you pick the few changes that matter most, prove them quickly and plan the rest.
Where clients start
Which of these sounds like you?
Most engagements begin with one frustrating problem, not a grand strategy. Choose the one closest to yours to see how we'd tackle it.
How we'd approach it
We trace each key number back to where it comes from, agree one definition for it, fix the gaps in how data is collected, then rebuild the reports leaders actually use, in Power BI, Tableau, Looker or the tool you already have.
In the first four weeks
- An inventory of your KPIs, with one agreed definition each
- A map of data sources, owners and quality issues
- A working prototype of one leadership report
Practice
Data intelligence & reporting
How we'd approach it
We combine your analytics with conversations and usability tests with real customers to find exactly where and why people give up, then rank the fixes by how much they're worth.
In the first four weeks
- A journey map showing every drop-off point
- Usability tests with a small group of real customers
- A ranked list of fixes, with quick wins marked
Practice
Customer experience
How we'd approach it
We list every application you pay for, what it does, who uses it and what it costs, find the overlaps and gaps, and turn the result into a roadmap tied to business goals and clear measures of success.
In the first four weeks
- An application inventory with costs and overlaps
- A capability map of what the business needs
- A draft 12–24 month roadmap with success measures
Practice
Digital strategy & planning
How we'd approach it
We turn your needs into weighted requirements, build a shortlist across vendors, run scripted demos based on your real scenarios and compare the total cost of ownership, so the decision rests on evidence rather than sales pitches.
In the first four weeks
- Prioritised, weighted requirements
- A vendor longlist narrowed to a shortlist
- Demo scripts and a scoring model your team can use
Practice
Technology advisory
How we'd approach it
We review which workloads should move, to which cloud and how, and check your security against an established baseline such as the NIST Cybersecurity Framework, before anything moves.
In the first four weeks
- A workload inventory with migration options
- A security gap review against your chosen baseline
- A migration plan grouped into low-risk waves
Practice
Technology advisory
Practices
Four practices, one team that sees the whole picture.
Data intelligence & reporting
Numbers people trust, in front of the people who need them.
- Insights and trend analysis
- Business intelligence reporting
- Data acquisition and quality
Customer experience
Journeys that are easy to finish, on every channel.
- Customer journey analysis
- UX design and usability testing
- Personalised experiences
Technology advisory
The right platforms, chosen and connected with care.
- Cloud strategy and migration planning
- Cybersecurity planning
- Enterprise system integration
How we work
Discover. Decide. Deliver.
Short, fixed-scope phases with a clear output at the end of each, so you can stop, pause or carry on with confidence.
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2–4 weeks
Discover
Interviews, workshops, data and system reviews. We learn how the business really runs today.
You leave withA clear picture of the problem and its cost.
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1–2 weeks
Decide
Options compared on value, effort, cost and risk, then prioritised with your leadership team.
You leave withA roadmap, business case and success measures.
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Ongoing
Deliver
We prove the first priority quickly, then support your teams or partners through the rest.
You leave withResults you can measure, and a team that can repeat them.
Advice that starts with your problem, not with a product.
- We'll recommend what fits. FusionX Consulting is a Microsoft Cloud Solution Provider, and we'll tell you when another platform is the better choice.
- Every option comes with its trade-offs. Costs, risks and alternatives sit next to each recommendation.
- You own everything we produce. Roadmaps, models, reports and documents are yours to keep and reuse.
FAQ
Questions leaders ask before engaging us.
Can't find what you're looking for? We're happy to talk it through.
Ask us a questionWhat does a digital consulting engagement involve?
Usually three short phases. In Discover we learn how your business runs today through interviews, workshops and a review of your data and systems. In Decide we compare options and agree priorities with your leadership team. In Deliver we prove the first priority and support the rest. Each phase has a fixed scope and a clear output.
How is this different from an implementation project?
Consulting is about deciding what to do and why. Implementation is about building and rolling it out. We can do both, but you can engage us for advice alone, and use your own teams or other partners to deliver.
Do you only recommend Microsoft products?
No. FusionX Consulting is a Microsoft Cloud Solution Provider and implements Dynamics 365 and Power Platform, but our advice starts with your requirements. When another platform fits better, we'll say so and explain why.
Can you help us choose between software vendors?
Yes. We turn your needs into weighted requirements, build a shortlist, write demo scripts based on your real scenarios, score each vendor consistently and compare the total cost of ownership over several years.
We already have a strategy. Can you still help?
Yes. Many clients ask us to test an existing strategy, turn it into a sequenced roadmap with measures of success, or unblock one part of it that has stalled.
Which reporting and BI tools do you work with?
We work with the tools you already have, such as Power BI, Tableau, Looker and Qlik, and we can advise on choosing one if you don't yet have a standard.
How long does a first engagement take?
Discovery typically takes two to four weeks and prioritisation one to two more, so most clients have an agreed roadmap within about six weeks.
Who do you need from our side?
A sponsor from the leadership team, a day-to-day contact, and short sessions with the people who run the processes we're looking at. We plan around their time so day-to-day work continues.
What do we own at the end?
Everything we produce: roadmaps, business cases, data models, journey maps, requirements and reports. They're yours to keep, change and share.
Bring us the problem that keeps stalling.
Tell us what's slowing you down. We'll suggest a short, fixed-scope first step and what you'd have at the end of it.