ServicesRun & enable
Managed IT Services
IT that stays up, so your people can get on with their work.
Proactive monitoring, a helpdesk that answers, security that's kept current and backups that are actually tested, run by one accountable team.
Downtime and breaches rarely start with something dramatic. They start with a missed patch, an untested backup or an alert nobody saw.
$4.44M
global average cost of a data breach in 2025.
241
days, on average, to identify and contain a breach.
What we manage
Every layer of your IT, looked after as one.
Choose a layer to see what we take care of. Security runs through all of them.
People & devices
A helpdesk your people can reach, and laptops and phones that are set up, updated and secured without fuss.
- Helpdesk and user support
- Incident and problem resolution
- Device setup, updates and management
- Joiners, movers and leavers
Network
Fast, reliable connections between your people, offices and cloud services.
- Network administration
- Firewall and VPN management
- Wi-Fi and site connectivity
- Availability and performance monitoring
Servers & cloud
On-premises servers and cloud environments on Azure, AWS or Google Cloud, kept healthy, patched and right-sized.
- Server administration
- Cloud environment management
- Infrastructure monitoring
- Capacity and resource planning
Data & backup
Backups that run every day and restores that are tested, so recovery is a plan, not a hope.
- Backup and disaster recovery
- Regular, documented restore tests
- Data security and protection
- Preventive system maintenance
Security, across every layer
Threats watched for, weaknesses found and fixed, and updates applied on a schedule you agree.
- Threat detection and monitoring
- Vulnerability management
- Patch management
- Identity and access controls
When things break
Restore first. Then make sure it doesn't happen again.
Our service desk follows ITIL 4 practice: restore normal service as quickly as possible, then find and remove the underlying cause.
Detect
Monitoring raises an alert, or a user contacts the helpdesk.
Prioritise
Logged and prioritised by business impact and urgency.
Restore
Fixed, or a workaround applied, to get people working again.
Root cause
Repeat incidents are investigated and the cause removed.
Report
Monthly reporting on tickets, trends and improvements.
| Impact | High urgency | Medium urgency | Low urgency |
|---|---|---|---|
| High impact | P1 | P2 | P3 |
| Medium impact | P2 | P3 | P4 |
| Low impact | P3 | P4 | P4 |
Who does what
Clear responsibilities, written down.
Every contract includes a responsibility matrix like this one, adjusted to your team.
FAQ
Questions businesses ask before handing over IT.
Can't find what you're looking for? We're happy to talk it through.
Ask us a questionWhat are managed IT services?
An ongoing service where a specialist team looks after your IT for a predictable monthly fee: user support, devices, networks, servers and cloud, backups and security, with proactive monitoring rather than waiting for things to break.
Do you replace our IT team or work alongside it?
Either. Some clients hand us their IT entirely. Others keep an internal team and use us for the helpdesk, out-of-hours cover, security or cloud operations. A written responsibility matrix makes the split clear.
Which platforms do you support?
Windows and macOS devices, Microsoft 365 and Google Workspace, on-premises servers, and cloud environments on Microsoft Azure, AWS and Google Cloud, along with common networking and security equipment.
How quickly do you respond to problems?
Each incident is prioritised by business impact and urgency. Response and resolution targets for each priority level are agreed in your service level agreement, and we report against them every month.
How do you keep us secure?
Through continuous monitoring and threat detection, regular vulnerability scanning, scheduled patching, identity and access controls, and tested backups. We can also align your controls with frameworks such as the NIST Cybersecurity Framework or ISO/IEC 27001.
How do you know our backups work?
We test them. Restores are tested on a regular schedule and documented, so you know data can be recovered and how long it takes.
How does onboarding work?
We start by documenting your environment, fixing urgent risks and setting up monitoring and backups. Once the basics are stable we agree an improvement plan, usually within the first few months.
How is the service priced?
Usually a fixed monthly fee based on the number of users, devices and servers and the level of cover you choose, so costs are predictable. Projects outside the agreed scope are quoted separately.
Spend less time on IT, and less time worrying about it.
Tell us about your people, sites and systems. We'll review your current setup and propose the right level of support.